Our Help Desk

The Help Desk is where all telephone, fax and email requests, plus reports of faults and failures from companies and corporations, are channeled.

The Help Desk provides you with the resources necessary to diagnose and resolve technical problems quickly and efficiently.

Our operators can provide remote diagnoses of your system, help eliminate reported problems and help you upgrade your software.

To reach the Aethra Help Desk:

By phone to request information, make a RMA (Return Material Authorisation) request, request on-site intervention, ask the Help Desk for assistance:
• North America, call 1.888.4.AETHRA ext.133
• Central and Latin America, call +1.305.375.0010 ext.133
• Rest of the world, call +39.071.2189.900


By fax on:
• Rest of the world, fax number +39 071 2189.886


By email:
• North America
• Central and Latin America
• Rest of the world


By filling out the Technical Support Form

Use the same contact information to have:

• information about your products/services;
• demos, training, suggestions and ideas about how best to use our products;
• Technical Assistance procedures and requests for on-site support.