video conferencing Aethra
video conferencing Aethra
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video conferencing Aethra

Video conferencing F.A.Q.


How can I identify my video conferencing system?

If I want to upgrade the software on my AETHRA system, how do I do it?

My codec is asking me for an option key and I don't have it. How do I get one?

How do I connect to the codec directly?

What is an ISDN and/or IP number I can use to test my system?

Which wireless card are supported by my system?

Which are network requirements for an IP connection and H.323 connection?

Which are network requirements for an Multi video conferencing?

Which is the NAT – FIREWALL Interoperability?

How to manage the Streaming (in Multicast)?

How can I identify my video conferencing system?

Your video conferencing system is uniquely identified by a S/N (you can find it in a label on the system base), starting with AE followed by 9 digits, space, 4 digits, space, 1 digit, space, 6 digits. Moreover, pressing the “?” button of the remote control you’ll access the context sensitive help: in every page the SW version (XX.YY.ZZ) and the User Code (AA:BB:CC) are reported.

If I want to upgrade the software on my AETHRA system, how do I do it?

Click on the link below and feel all the field ( before identified the system and the actual software release on board by the question mark on the remote control), and you will receive the link that allow you to download the official version and the related instruction.
http://www.aethra.com/DocumentDetails.asp?dp=269_Help,Desk,Form


Update Software

  1. Download the update to a folder on a connected PC.
  2. Software download
  3. When executed, the program will display the following:

    schermata di dowload
  4. Enter the IP address of the system to be updated in the field labelled “Host IP Address.”
  5. Press Start to begin the download.

My codec is asking me for an option key and I don't have it. How do I get one?

Contact your maintenance provider with the codec Serial Number and User Code and they will inform you of what options you are supposed to have on your system and, if necessary, give you the appropriate option key for your system. If you want check by yourself which option your system have, go by the internal web server in the licence page.

How do I connect to the codec directly?

  • Connecting a personal computer
    The System can be connected to a personal computer either directly or via a network (LAN) in order to update software, change remote settings or perform diagnostic tests.
  • Connecting a PC to the System without LAN
    To connect the System to a personal computer not connected to a LAN:
    1. Connect an Ethernet cable to the System connector and to the network interface card of your PC.
    2. From the home page, navigate through the following menus:
      • Home Page
      • SETTINGS
      • INSTALLATION
      • NETWORK INTERFACES
      • IP
      • IP CONFIGURATION
      Ensure that the System belongs to the same subnet as the PC, but has a different address. If this is not true, change the System’s IP address and restart the system.
    3. Start the browser on your PC. In the address bar, enter the System’s IP address. The web page manager will appear.
  • Connecting to the System via a PC in a LAN
    To connect to the System from a PC in a LAN:
    1. Ensure that a LAN cable connects the System’s rear connector to your LAN. The PC can be connected to a LAN node or to the LAN OUT connector at the rear of the System.
    2. Switch on the System.
    3. Navigate through the following menus:
      • Home Page
      • SETTINGS
      • INSTALLTION
      • NETWORK INTERFACES
      • IP
      • IP CONFIGURATION
      • IP CONFIGURATION
    4. If your LAN does not use a DHCP server, leave the Automatic IP Address box unchecked and enter the IP Address, the SubNet mask, Gateway IP Address and the DNS Server IP Address supplied by the network administrator, then restart the System.
    5. On the PC, start Internet Explorer. Enter the System’s IP address in the address bar of the browser.
    6. The web page manager will appear.
  • Remote Management
    The System incorporates an integrated network server that allows management of the unit from a remote PC. Through this interface it is possible to:
    • Execute diagnostic tests
    • Check a system
    • Change System settings
  • Access to the web page
    Start a web browser on your PC. Enter the System’s IP address in the address bar of the browser. A request to enter the network password will be displayed. Always enter “Aethra” in the User Name field. The password can be changed from the default of “1234” in the system configuration menu.
    1. Home Page
    2. SETTINGS
    3. INSTALLATION
    4. NETWORK INTERFACES
    5. IP
    6. SERVICES
    7. Web – Telnet Management
  • Note: The default Password is 1234.

    For correct web page viewing in Windows Server 2003 you will need to activate script execution in Internet Explorer by selecting: Tools / Internet Options / Security / Custom level / Scripting / Active scripting / Enable. A page very similar to the System user interface Home page will be displayed. From here, you can make a call in the way previously described. The arrangement of the menus for configuration and diagnostics is also the same. In addition to the normal menus, a TOOLS section has been added where the following downloads are available: • The program DataConf.exe enables you to use NetMeeting 3.xx with ISDN, IP, or NIC calls for multimedia activities (